FAQ’s

Will I have to make changes to my Proxy Filters?

Some establishments use proxy servers or content management filters to restrict Internet access. In order to get the app to work with these filters, it is necessary to “allow” the following addresses though the filter or proxy server:
Access all ports for the following addresses:

http://*.2eskimos.com
https://*.2eskimos.com
http://*.evidence.me
https://*.evidence.me
api.appcelerator.net
s3.eu-west-2.amazonaws.com

Please make sure ports 80 and 443 are opened

If you prefer to use IP addresses rather than domain names the following IP addresses should be allowed through your proxy filters:

31.193.7.97
31.193.7.125
31.193.7.124
31.193.14.99
159.253.211.93
35.176.239.238

Why can’t I see the observations from my device on the Web Suite?

Observations are automatically uploaded to the Web Suite. A green dot indicates a successful upload. A red dot indicates a connectivity issue.

How secure is Evidence Me?

All Evidence Me software uses industry-standard encryption and security that you would typically find on online banking systems and email servers. If you require any further information for your authority, school or parents please see the documents below and email support@2simple.com if you have further questions.

Product Terms

Privacy Policy

Data Processing Agreement

How do I know my information is secure?

We transfer, encrypt and store your data in full compliance with the Data Protection Act. For more information click here to access our security and privacy policy. Click for exemplar documentation on:

Electronic Communications Guidance for Staff

ICT Acceptable Use Policy for School Staff

Photo Consent form

TOP TIP: Add an extra level of security by setting a PIN on your app as well as your device. Do this in the settings area on your device.

Do you provide training?

Yes, we provide on-site training tailored to your needs. To arrange a 2 hour, half or full-day session email: cpd@2simple.com

Why have I not received the observations that I emailed from my device?

To generate your learning journeys we recommend that you use the Web Suite. It offers more options and you can generate reports for the whole class in just a few clicks! If you really want to email from the app and you’re not receiving them: Try a different email address (outside of school) Is your school blocking it because of attachments Check spam/filter folders in your email Reduce the number of observations/date range that you are emailing.

How do I create a CTF file to set up my classes?

We have been informed by other schools that they have set the destination to ‘The Standard and Testing Agency’ which has allowed them to save the CTF file to their computer.

If you do not have this destination available you may need to contact your School System’s support directly and they will be able to either help you set up the destination or will advise you on how else to download the CTF to your computer.

Why is my camera not loading when I try to take an observation?

If the camera isn’t loading on your Apple device, you may need to adjust the Privacy Settings for the App to allow access to the camera. To do this, please:

    1. Open the device settings
    2. Scroll down to Privacy
    3. Tap Camera
    4. Find Evidence Me and make sure this is active (the switch should be green)
    5. Tap Privacy again and select Photos
    6. Make sure this is also active

PLEASE NOTE: Privacy settings can adjust after iOS updates.

Why is there no sound when I try to take a video?

If there is no sound when capturing a video on your Apple device, you may need to adjust the Privacy Settings for the App to allow access to the microphone. To do this, please:

    1. Open the device settings
    2. Scroll down to Privacy
    3. Tap Microphone
    4. Find Evidence Me and make sure this is active (the switch should be green)

PLEASE NOTE: Privacy settings can adjust after iOS updates.

There is a bug within the version 1.0.1 app. This bug can occur if the following sequence happens:

Video observation captured (in the app) > video observation played back (in the app) > another video observation captured (in the same app)

If a video observation is played back in the app it prevents the next video observation captured from recording the sound.

Please ensure you have updated your app to version 1.0.3 where this bug has been resolved.

Why are videos uploading to the web suite with no picture?

If the video is saved in a special new “high-efficiency multimedia format” in the ios gallery, then the video won’t play (only sound).

Here is how you can switch off this new format open Settings:

    1. Open the device settings
    2. Scroll down to Camera
    3. Tap Formats
    4. Tap Most Compatible

Switching it off still won’t help with existing videos, unfortunately. Our technical team can convert these videos into a format that will work for you. If you would like these converting please send us the information of these observations (Date, Class, Learner, etc).

To download/view any observation videos which have uploaded to the web suite with only sound by following the below steps:

    1. Open the observation,
    2. Click the menu button (3 black dots)
    3. Clicking Download.

Why are my observation notes not saving in the app?

If notes are not saving within the app this generally indicated that your iPad keyboard is not docked.

Please follow the below steps to ensure your keyboard is docked:

    1. Open up the app
    2. Open/ create a test observation
    3. Tap on the note fields
    4. Tap to start typing your notes
    5. When the keyboard appears – long tap on the keyboard icon in the bottom right-hand corner
    6. Pan up and select Dock

PLEASE NOTE: If the options to undock/split are displayed then your keyboard is already docked correctly.


Once the keyboard is docked this will ensure that any notes you enter are always saved.

How can I change the Pupil Portfolio report layout?

You can edit the layout of your reports at any point and it’s easy to create your own template for generating your observations in PDF or Word.

The quickest and easiest way to do this is to download the Standard Template and modify it to suit your needs (e.g. add your own logo), you can also create as many templates as you like.

Click here to find out more on how to edit your template.