User Accounts

Adding user Accounts

PLEASE NOTE: Only Admin Users can set up new users.

    1. Log into the Know My School using your Admin user details
    2. Click on the menu icon  in the top left-hand corner
    3. Click Admin
    4. Click on your organisation name so that it highlights in blue
    5. Click the  icon under organisation users
      • PLEASE NOTE: If nothing happens when you click on the plus icon this indicates that you have not followed step 4
    6. Enter the user’s email address
    7. Enter the user’s first and last name
    8. You can type the user’s display name in manually however you can leave this blank and it will automatically display as the user’s full name
    9. Leave the Password fields empty
    10. Select the User Type 
      • Organisation Staff – only able to access Improvement Hub
      • Organisation Admin – able to access Inspection Coach & Improvement Hub
      • Governer – only able to access tasks in Improvement Hub where the ‘Is visible for Governor’ box has been ticked
    11. Leave the Activate Account box unticked
    12. Click Create

A welcome email will automatically be sent to the user to set up their own password and activate their account (please note this email is only valid for 30 days before it expires).

Editing Users

PLEASE NOTE: Only Admin Users can edit users.

    1. Log into Know My School
    2. Click the menu icon in the top left-hand corner
    3. Click Admin
    4. Click on your school name
    5. Click on the Edit icon  on the Organisation Users toolbar